Refund and Returns Policy
Thank you for shopping at Go Bloom Fashion Gallery! We appreciate your trust in us to provide you with the latest trends and high-quality fashion items. Please read our refund and return policy carefully to ensure a smooth and hassle-free shopping experience.
1. Returns
We understand that sometimes you may need to return an item. Our return policy lasts 30 days from the date of purchase. If 10 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. It must also have the tags attached.
To initiate a return, please contact our customer service team at customer-service@gobloomfashion.com with your order number and details about the product you would like to return. We will respond with instructions on how to proceed.
2. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
3. Exchanges
If you would like to exchange an item for a different size or color, please contact our customer service team at customer-service@gobloomfashion.com with your order number and the details of the exchange request. We will provide instructions on how to proceed.
4. Non-Returnable Items
Certain items are non-returnable, including:
Gift cards
Undergarments
Accessories (e.g., jewelry, hats, and scarves)
5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at customer-service@gobloomfashion.com with photos of the damaged or defective product. We will provide further instructions on how to proceed with a replacement or refund.
7. Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account first. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at customer-service@gobloomfashion.com.
8. Changes to This Policy
We reserve the right to update or change our refund and return policy at any time. Any changes will be effective immediately upon posting on our website.
If you have any questions about our refund and return policy, please contact us at customer-service@gobloomfashion.com.
Thank you for choosing Go Bloom Fashion Gallery! Happy shopping!
